pola mahjongTerms of Use
We at pola mahjong operate a regulated online gaming and sportsbook platform serving members in jurisdictions where our services are legally permitted. These terms outline the conditions under which you access our platform, create an account, deposit funds, and participate in our sports markets, live-dealer tables, and slot games. By using pola mahjong, you agree to be bound by these terms and our policies.
Our platform is designed to be transparent about how we handle your account, process your deposits and withdrawals, manage promotional offers, and resolve disputes. We encourage you to read these terms carefully before registering, and to contact our support team if you have questions about any provision.
We serve members across supported regions, accepting local payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Our commitment is to maintain a secure, fair, and compliant environment for all users on pola mahjong.
Account opening and membership on pola mahjong
When you register on pola mahjong, you provide us with personal information including your name, email, phone number, and date of birth. We use this information to verify your identity, comply with local regulations, and communicate important account updates. You are responsible for ensuring that all information you provide is accurate and current.
Our account verification process requires you to submit a government-issued ID and proof of payment method ownership. We conduct this verification to confirm your eligibility and to prevent fraud. Once your account is verified, you gain full access to our sportsbook, live-dealer studios, slot games, and esports markets.
You may not open multiple accounts on pola mahjong. If we detect duplicate or fraudulent accounts, we reserve the right to suspend or close them without notice. You are also prohibited from sharing your account credentials or allowing others to use your account.
Account eligibility on pola mahjong
You must meet the legal age and eligibility requirements set by your jurisdiction before accessing pola mahjong. We do not knowingly permit access to individuals who do not meet these requirements.
Deposits, withdrawals, and balance management
We accept deposits through our supported local payment channels. Deposits are processed securely and credited to your pola mahjong wallet immediately upon confirmation. You may withdraw your balance at any time, subject to any active rollover requirements from promotional offers you have claimed.
Withdrawal requests are processed according to our standard timelines. We may request additional verification documents before processing a withdrawal to comply with anti-money-laundering regulations. Once approved, funds are returned to your original payment method.
Your balance on pola mahjong is held in a segregated account and is not used for our operational expenses. In the unlikely event of insolvency, your funds are protected according to applicable regulatory frameworks in your jurisdiction.
Promotional offers and bonus terms on pola mahjong
We offer various promotions including welcome matches, weekly cashback, referral bonuses, and seasonal reload offers. Each promotion carries specific eligibility criteria and rollover requirements, which are clearly stated in the offer card before you opt in. We never guarantee fixed bonus amounts or winning outcomes.
Our welcome match applies to your first qualifying deposit once your account is verified. The match percentage and minimum deposit are shown in the promotions dashboard. Bonus credit carries a playthrough multiplier that defines how much you must wager across eligible categories before the bonus becomes withdrawable.
Weekly cashback is calculated on net losses during a fixed Monday-to-Sunday cycle and depends on your loyalty tier. Referral rewards are credited when your invited members complete verification and meet baseline activity thresholds. All promotional terms are subject to change, and we notify members of material changes in advance.
Wager settlement and dispute resolution
All wagers on pola mahjong are settled according to the rules published for each market. For sportsbook bets such as Liga 1 or Piala AFF fixtures, settlement is based on the official result at the end of regular time. For live-dealer games, settlement follows standard casino rules as displayed in the studio. For slots and esports markets, settlement is determined by the game engine outcome.
If you believe a wager has been settled incorrectly, you may file a dispute with our support team within seven days of settlement. We will review the dispute using our records and the underlying game or event data. Our decision on disputes is final, though you retain the right to escalate unresolved complaints to the relevant regulatory authority in your jurisdiction.
Responsible use and account suspension
We encourage all members to use pola mahjong as entertainment within their means. If you wish to take a break from your account, you may request a temporary suspension through our support team. For longer-term concerns about your account usage, you may contact our support channels to discuss options available under applicable law.
We reserve the right to suspend or close your account if we detect violations of these terms, including fraudulent activity, bonus abuse, or use of automated tools. Suspension may be temporary or permanent depending on the severity of the violation. Upon closure, any remaining balance will be returned to your registered payment method.
Data protection and privacy on pola mahjong
We collect and process your personal data to operate pola mahjong, verify your identity, process transactions, and comply with legal obligations. Our privacy policy sets out in detail how we collect, use, and protect your information. We do not share your data with third parties except where required by law or to process your transactions.
Your account data on pola mahjong is encrypted and stored securely. We use industry-standard security measures to protect against unauthorized access. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
Jurisdiction and applicable law
Our services on pola mahjong are offered only in jurisdictions where such services are legally permitted. We do not knowingly serve members in jurisdictions where online gaming is prohibited. You are responsible for verifying that your use of pola mahjong complies with the laws of your jurisdiction.
These terms are governed by the laws applicable to the jurisdiction in which pola mahjong operates. Any disputes arising from these terms or your use of pola mahjong shall be resolved through our internal dispute process first, and then through the appropriate legal channels in the applicable jurisdiction.
Changes to these terms
We may update these terms from time to time to reflect changes in our operations, legal requirements, or platform features. Material changes will be communicated to you via email or through a prominent notice on pola mahjong. Your continued use of the platform following such notice constitutes your acceptance of the updated terms.
If you do not agree with any changes to these terms, you may close your account and request a withdrawal of your balance. We will process your withdrawal request according to our standard procedures.
Contact and support
If you have questions about these terms or need assistance with your pola mahjong account, our support team is available through the contact channels listed on our platform. We aim to respond to all inquiries within one business day. For members in Jakarta, Surabaya, Bandung, Medan, or Semarang, we maintain local support availability during standard business hours.
Legal and jurisdiction information
Service availability
We at pola mahjong offer our gaming and sportsbook services only in jurisdictions where such services are legally permitted under applicable local law. We do not operate in, and do not knowingly accept members from, jurisdictions where online gaming is prohibited or restricted. The availability of our platform, including our sportsbook markets for Liga 1 and Piala AFF, our live-dealer tables, our slot games such as Mahjong Ways and Aviator, and our esports markets for Mobile Legends and Free Fire, is determined by the legal status of online gaming in your specific location. We maintain compliance with the regulatory frameworks in each jurisdiction where we operate. If you are unsure whether pola mahjong services are available in your location, we recommend contacting your local gaming regulator or our support team before registering. Our commitment is to operate transparently within the bounds of applicable law, and we reserve the right to restrict access to our platform from any jurisdiction at any time to maintain compliance. Members who access pola mahjong from restricted jurisdictions do so at their own risk and without our endorsement or support.
Account eligibility
To open and maintain an account on pola mahjong, you must meet the legal eligibility requirements established by the laws of your jurisdiction. These requirements typically include a minimum age threshold and confirmation that you are not prohibited from engaging in online gaming under applicable law. We do not specify a fixed age requirement in these terms because eligibility varies by jurisdiction; instead, we require you to confirm that you meet the legal standard for your location. During account verification on pola mahjong, you will be asked to provide a government-issued ID to confirm your identity and eligibility. We conduct this verification to ensure compliance with local regulations and to prevent underage access. If we discover that you do not meet the eligibility requirements for your jurisdiction, we will close your account and return any remaining balance to your registered payment method. We do not knowingly permit access to individuals who are self-excluded under applicable law, and we encourage members to inform us if they wish to restrict their own access. Eligibility is assessed at the time of account opening and may be reviewed periodically to maintain compliance with changing regulations.
Local-law responsibility
You are solely responsible for determining whether your use of pola mahjong complies with the laws and regulations of your jurisdiction. We provide our services on the understanding that you have verified your own legal eligibility and that you accept full responsibility for any consequences of your use of our platform. The laws governing online gaming, sports betting, and casino games vary significantly across regions and may change without notice. It is your obligation to stay informed about the legal status of online gaming in your location and to cease using pola mahjong if the legal landscape changes in a way that makes your access non-compliant. We do not provide legal advice, and we cannot advise you on the legality of your use of our platform in your specific jurisdiction. If you have concerns about the legality of accessing pola mahjong from your location, we recommend consulting with a local legal professional before proceeding. By using pola mahjong, you confirm that you have made this determination independently and that you accept full responsibility for any legal consequences that may arise from your use of our services.
Data and privacy scope
We collect and process personal data on pola mahjong to verify your identity, process your transactions, manage your account, and comply with legal and regulatory obligations. The data we collect includes your name, date of birth, contact information, government-issued ID details, payment method information, and transaction history. We use this data to conduct Know Your Customer (KYC) verification, to prevent fraud and money laundering, and to maintain accurate records of your account activity. Our full privacy policy explains in detail how we collect, use, store, and protect your data. We do not sell your personal information to third parties. We may share your data with payment processors, regulatory authorities, and law enforcement agencies where required by law. Your data is encrypted and stored securely on our servers. You have the right to request access to your personal data, to correct inaccurate information, and to request deletion of your data subject to applicable legal requirements. To exercise these rights, contact our support team through the channels listed on pola mahjong. We retain your data for as long as necessary to operate your account and to comply with legal retention requirements.
Contact for legal inquiries
If you have legal questions, compliance concerns, or wish to file a formal complaint about pola mahjong, you may contact our legal and compliance team through the official support channels on our platform. We maintain dedicated contact points for members in major regions including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our support team aims to respond to all inquiries within one business day. For disputes that cannot be resolved through our internal process, you may escalate your complaint to the relevant gaming regulator or consumer protection authority in your jurisdiction. We cooperate fully with regulatory investigations and legal proceedings. If you believe that pola mahjong has violated applicable law or your rights as a consumer, you may file a complaint with your local gaming authority or consumer protection agency. We encourage members to use our internal dispute resolution process first, as this often resolves issues more quickly than external escalation. All complaints are treated confidentially and are reviewed by our compliance team to identify any systemic issues that may require policy changes on pola mahjong.